What to do when you can't find your recently purchased game on the website?

Hello there

 

I'm pretty new to this forum. But I have a question. I have recently purchased Galactic Civilatization II:Ultimate Edition.

The problem is: I can not find it linked to my account, neither in stardock central.

I have filed a ticket with support about this. I have been waiting several days now and there is no reply from support yet.

Can someone please tell me what my options are? Because I have read I best should not push my ticket.

 

Thank you

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